Questions To Ask Your Fillmore Service Advisor

Posted on May 17, 2013 by mike

We find that a lot of Fillmore service and repair at Dearden Motor are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Fillmore automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Fillmore. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Fillmore automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Fillmore service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Dearden Motor to make an appointment.
185 South Main Street
Fillmore, Utah 84631
435.743.6612

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To Save Gas Around Fillmore: Keep Up with Your Scheduled Service

Posted on May 10, 2013 by mike

One topic that hits the news in Fillmore on a regular basis is the price of gas. The answer for some people in Fillmore is to buy a more fuel efficient vehicle. For the rest of use, we need to improve our fuel economy anyway we can.

Following recommended service intervals by coming into Dearden Motor is one of the best ways to keep your car running efficiently. That means better fuel economy. When you give it some thought, it only makes sense. Dirty oil or transmission fluid can’t lubricate or clean. That means more drag which reduces fuel economy.

Keeping up with scheduled oil changes and transmission services will save gas.

Dirty engine air filters are another efficiency pirate. They rob your engine of enough air to effectively burn the fuel, so you need more gas to get the job done. Replacing a dirty air filter can pay for itself in fuel savings before the next oil change.

You can imagine what dirty fuel injectors can do to your suv, trucks as you drive around Fillmore. If your owner’s manual recommends a fuel system cleaning, come into Dearden Motor and ask us to get it done for you.

A simple, but very effective way to save gas is to keep your tires properly inflated. Low tires can cost you up to a mile per gallon. Check your tire pressure when you gas up – or at least once a month.

Dearden Motor
185 South Main Street
Fillmore, Utah 84631
435.743.6612

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Watching Your Check Engine Light

Posted on May 2, 2013 by mike

Did you know that most of the cars driving around Fillmore Utah carry more computer power than the Apollo 121 Lunar Module that landed on the moon in 1969?

New cars sold in the Provo area have as many as twelve networked computers and over five miles (eight kilometers) of wiring. In fact, for the last decade or so, auto computers have been controlling about 85 percent of your vehicle’s functions.

Cars have sensors for manifold air temperature, coolant temperature, manifold air pressure, airflow, throttle position, vehicle speed and oxygen content. All of this electronic wizardry is pretty complicated. So how do you know when there is a problem?

It’s simple; the Check Engine light comes on. The computer monitors all the sensors and uses that information to decide what to adjust such as the fuel mix, spark timing and idle speed. In addition, the computer monitors its own circuits. When it finds a fault, it turns on the Check Engine light and stores a trouble code in the computer.

It can be pretty disturbing when the Check Engine light comes on. We wonder just how urgent it is. Generally speaking, it is not critical like a temperature or oil pressure light. When you get one of those it means STOP NOW! When the Check Engine light shows up, you should come in to our service center at Dearden Motor to find out what the matter is as soon as possible.

Since 1996, there has been a strong emissions control component to the Check Engine diagnostic. But if your Check Engine light flashes on and off, you know that it is more urgent and you need to get it checked immediately to prevent damage. You should slow down and avoid towing or heavy loads until you can get it checked out.

Your technician at Dearden Motor has special diagnostic equipment that will retrieve the trouble code from the computer and help him determine what is wrong. From there, we can fix it and get you back on the road.

Stop by if you’re check engine light is on.

Dearden Motor
185 South Main Street
Fillmore, Utah 84631
435.743.6612

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Automobile Fluids For Your suv, trucks

Posted on April 25, 2013 by mike

If you’ve walked through the automotive fluids of an auto parts store in Provo, you’ll know how overwhelming the sheer number of products available can be. How do you know what’s right for your vehicle?

As you know, these fluids all serve a function in making your car run as you drive around the Provo area. Your vehicle manufacturer has specified a particular type of fluid for every system from the motor, to the cooling system, brake fluid and so on. When you realize that not every variation is applicable to your vehicle, the task becomes more manageable.

First let’s talk about why there are so many varieties. Starting with motor oil, we see that manufacturers match the properties of a particular weight or type of oil with the design needs of the engine. For example, engines with sophisticated valve trains often require a thinner weight of oil.

Some vehicles around Provo come from the factory filled with synthetic oil and the recommendation to use it for life. The safe bet is to always use what the factory recommends. The recommendation is what’s been proven to work in function and durability tests. The recommended oil is also a factor in determining oil change interval schedules.

Fillmore Utah Auto Fluids A good quality oil has more additives that are engineered to clean and protect the engine. They cost a bit more, but are worth the extra protection. If you buy budget oil, you might want to consider shortening your oil change interval.

Sometimes fluids are developed specifically to meet the needs of a particular family of engines. An example would be coolant. Because of the different materials used to build the cooling system, the coolant has to be formulated to protect those parts, which vary from manufacturer to manufacturer, from corrosion. We’ve seen special coolant in Provo for General Motors, Volkswagen, Chrysler and others.

The same is true of transmission fluid and brake fluid in recent years.

The really good news is that your Provo service center has databases that tell them the recommended fluids for your vehicle. This takes all the guess work out. If you have some special needs, like a higher mileage engine or want enhanced performance, ask your service advisor for upgrades or additives that’ll meet your needs while being consistent with the manufacturer’s recommendations.

Of course, your full-service oil change will top off your fluids. But it’s a good idea to have some of everything at home in case you need to top something off yourself or to take on a trip. Ask your Provo service advisor at Dearden Motor or check your owner’s manual for fluid specifications.

It’s important to know that there are national warranty laws that say that a manufacturer cannot require you to use their brand of fluid to maintain your warranty. That said, there are two things that may affect your warranty.

Using the wrong type of fluid may void the warranty. Going back to radiator coolant, the correct type protects against corrosion and the wrong type will not. So it’s important to be right.

Also some warranty protections are conditioned on taking care of scheduled preventive maintenance. Please review your warranty if you have questions.

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Fillmore Road Trip Preparation

Posted on April 17, 2013 by mike

People from Fillmore Utah love their cars. And nothing goes with cars better than a Utah road trip. Freedom from daily schedules, new sights and the open road – it’s great! But there’s nothing like car trouble to bring the fun to a grinding halt.

Now you can’t always avoid problems, but you can take steps to reduce the probability of getting sidelined on your trip.

Heading out on a Utah road trip? Stop by Dearden Motor before you head out to make sure everything is in good repair.
185 South Main Street , Fillmore, Utah 84631
Call us at 435.743.6612

Let’s look at some of the auto maintenance related problems you might encounter on a road trip and what you might do to avoid them.

It all starts with a thorough trip inspection by your Fillmore Utah service professionals at Dearden Motor . Let’s talk about some of the items on the trip inspection checklist.

The most common vehicle component to fail is the tires. Of course, you can’t always avoid a road hazard that leads to a flat, but you may be able to head off some maintenance-connected tire problems.

A good tire inspection will start with looking over the condition of the tire itself. Are there signs of uneven tire wear? Are the tires properly inflated? Is the tread worn to the point that the tire should be replaced? The answers to these questions may lead to a recommendation to balance or rotate your tires. It may also be time to have an alignment service.

Your brakes should be inspected for function as well as to determine how much life is left in your brake pads. You’ll also want to know if it’s time to service your brake fluid. Over time water and contaminants make their way into your brake fluid and the system needs to be flushed, cleaned and filled with fresh fluid.

While looking under your car, your Fillmore auto technician should also inspect your suspension system for worn or damaged parts. If you need new shocks or struts, you’ll really notice the difference on your trip once you have them replaced.

Now the second most common vehicle failure is the cooling system. It may be time for a coolant exchange or flush. These services remove old fluid that has become corrosive and replaces it with fresh, clean fluid that restores the effectiveness of your cooling system.

The cooling system inspection will reveal leaks and weakened hoses. Replacing worn parts, like the radiator cap or water pump may be indicated. Even though cooling system failure is fairly common, it’s easy and relatively inexpensive to prevent with proper maintenance.

Another thing people often overlook their transmission service. This is very important before a road trip because transmission problems tend to take some time and money to get fixed. Not the way you want to spend your vacation.

Your technician will inspect your belts to see if they should be replaced. A failed belt is at best an inconvenience. He’ll also give your exhaust system the once over to make sure there aren’t any dangerous leaks that could harm you and your passengers.

Of course, there are the usual things as well. An oil change, engine air filter, fuel system cleaning, a tune up. If you need any of these things, get them done today at Dearden Motor – the improved fuel economy will be appreciated on your road trip.

If your heater or air conditioning isn’t working as well as you’d like, let your Fillmore Utah service consultant know at Dearden Motor .

Some important items that are often overlooked are power steering service, differential service and timing belt replacement. If these things don’t ring a bell, have your service consultant check to see if they’re due.

Now while you’re out seeing the sights, you’ll want to make sure you can see the sights. Replace your windshield wipers if they aren’t working well. And don’t forget your headlamps. They gradually lose their brightness and you don’t even realize it. Many people replace their lamps once or twice a year.

All the items mentioned are part of any good vehicle maintenance plan. These are things that you want to take care of anyway, but they all come into focus as you plan for your trip. They’ll always save you money in the long run and may prevent inconvenient delays on your trip. After all, you wouldn’t want to miss the world’s largest ball of string, would you?

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Fillmore Customer Detective Work

Posted on April 9, 2013 by mike

One might say the most challenging part of being an automotive service technician at Dearden Motor in Fillmore Utah is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we’ll call Customer Detective Work – that is helping your Fillmore Utah technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to Dearden Motor and your car is making a funny sound.

  • Q: Where’s the sound?
  • A: Around the right front wheel.

  • Q: What kind of sound?
  • A: Kind of a clunk, clunk sound.

  • Q: When do you hear the sound?
  • A: When I turn and accelerate.

  • Q: Right and left? Forwards and back?…

Do you see where we’re going? You’re gathering additional information to help your Fillmore Utah technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your Fillmore Utah technician at Dearden Motor will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

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Saving Lives In Fillmore With Tire Pressure

Posted on April 4, 2013 by mike

All new passenger vehicles on our Fillmore Utah roads now have tire pressure monitoring systems – TPMS for short. They are designed to alert you if your tires are under inflated. Since they are fairly new, a lot of people have questions about TPMS.

First off, the most important thing is that you still need to check your tire pressure every week – or at least every time you gas up. The TPMS system alert comes in when your tire is twenty percent below the factory recommendation. So if the recommended pressure is thirty five pounds per square inch, the TPMS warning won’t come on until the pressure is at twenty eight pounds. That’s significantly under-inflated. Enough to raise safety concerns.

The worst is tire failure. A severely under inflated tire can overheat and fail. Also, handling degrades to the point that you may not be able to steer out of trouble. Also under-inflated tires wear out faster and they waste fuel. So it’s costly to not stay on top of proper inflation.

What’s the practical value of the TPMS system? Well, it’s twofold. First, it can alert you when your tire is losing pressure due to a puncture or a bent rim. That’s an important warning that you might not have gotten until next time you gassed up.

The second is that we all occasionally forget to check our tire pressure. So it’s a failsafe system to let you know there’s a problem brewing.

Other things can cause your TPMS system to go off. The system also monitors itself. The sensors that are mounted in the wheels have little batteries that send a signal to the monitor. The batteries go dead over time and the TPMS system will let you know. And the sensors could break. Also road salt from our Fillmore Utah roads can ruin them.

There’s also a hassle factor that your Fillmore Utah tire center has to contend with. For example, when you have your tires rotated in Fillmore, the TPMS system has to be re-calibrated so that it knows which tire is on which corner of the car. Same is true for when you have new tires or winter tires installed. Flat repairs, as well.

That takes extra time. And it requires the right equipment and training. Special – and expensive – tire change machines need to be used with some sensors. It’s all complicated by the fact that there are a number of different TPMS systems in use so the tire professionals at Dearden Motor need equipment and training for each kind. Tire centers have had to raise the price of some of these basic services to offset their increased costs.

Also if you add custom wheels on your suv, trucks, you need to put in new TPMS sensors if your originals won’t work on the new rims. If you don’t your TPMS light will be on constantly and you won’t have the benefit of the warning system.

All in all, the mandated TPMS systems will save lives, so they’re worth the added hassle and expense.

Posted in Tires and Wheels | Leave a comment

Defensive Driving In Fillmore Utah

Posted on March 26, 2013 by mike

There was a man in Provo who learned that most car accidents occur within a mile of home – so he moved. (Just Kidding!)

When we think of defensive driving, we often focus on our local Utah highway situations. The fact of the matter is we need to be just as careful close to home in Fillmore, because that’s where we do most of our driving. We can’t let our familiar surroundings keep us from driving defensively.

Defensive driving begins with the proper attitude. Have in mind that you won’t let anyone take your safety away from you. You’ll be aware of your surroundings, road conditions, other vehicles and hazards. And the first person to be concerned with is you: start with your own environment.

Don’t leave without securing all occupants including children and pets. Watch for loose items that can become projectiles during evasive maneuvers.

Driving too fast or too slow increases the chance of an accident.

Never drive impaired: Alcohol is a factor in half of all fatal crashes. Never drink and drive.

Other impairments include being sleepy, angry, daydreaming or talking. If you suddenly wonder how you got where you are – you’re not paying enough attention.

Keep your windows clean and uncluttered. No fuzzy dice and stickers.

Keep your car in good shape so that it handles properly: Maintain tires, lights, brakes, suspension, wheel alignment and steering.

Always use your turn signals while driving around Fillmore Utah. Avoid other vehicles’ blind spots.

Don’t drive faster than your headlights – if you can’t stop within the distance you can see, you’re going too fast.

Avoid driving over debris in the road. Even harmless looking items can cause damage or an accident.

Keep your wheels straight when waiting to turn at an Fillmore Utah intersection. That way if you’re hit from behind, your car won’t be pushed into on-coming traffic.

My daddy always said that when you drive, you’re actually driving five cars: yours, the one in front, the one behind and the ones on either side. You can’t trust that other drivers will do the right thing, so you’ve got to be aware of what they’re doing at all times.

If you see another car driving erratically, weaving, crossing lanes, etc., stay back. Take the next right turn if you’re downtown Fillmore, or take the next exit on the Utah highway. Notify the police if you see someone driving dangerously in our Fillmore community.

Never follow too close. The minimum distance is the two second rule. Pick a landmark ahead, like a tree or road marker. When the car in front of you passes it, start counting: ‘one-one-thousand, two-one-thousand’. If you pass the landmark before reaching two-one-thousand, you’re following too close.

Remember that the two second rule is the minimum – it assumes you’re alert and aware. Three seconds is safer. Move out to five seconds or more if it’s foggy or rainy.

Someone will inevitably move into your forward safety zone – just drop back and keep a safe distance.

If someone follows you too closely, just move over.

Don’t play chicken by contesting your right of way or race to beat someone to a merge. Whoever loses that contest has the potential to lose big and you don’t want any part of that. So stay alert, constantly scan around your car and arrive safely.

Dearden Motor
185 South Main Street
Fillmore, Utah 84631
435.743.6612

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Battery Replacement At Dearden Motor In Fillmore

Posted on March 20, 2013 by mike

Hello, welcome to Dearden Motor . Today’s focus is batteries. It seems like everything in Fillmore runs on batteries. Of course, the batteries we’re most concerned with here at Dearden Motor are those in our customer’s vehicles. Just like the batteries in our smoke detectors or TV remote, car batteries wear out and need to be replaced. There are a couple of things Fillmore drivers should know when looking for a new battery.

Look for two measurements that come into play: cold cranking amps and reserve capacity.

Let’s start with cold cranking amps. Battery Replacement At Dearden Motor This can be thought of as the power output used to start a cold suv, trucks engine. The number of cold cranking amps you need depends on your vehicle and where you live in Utah, specifically how cold it is. (Many Utah car owners have first-hand experience trying to start their car on a cold winter morning.) The two factors are that the colder your suv, trucks’s engine is, the more power it takes to turn the engine over to get it started. It has all that cold, sluggish oil to contend with.

The other factor is that the chemical reaction in the battery that creates electrical energy is less efficient when the temperature dips. At Dearden Motor , we consult the table shown below. Let’s say it’s eighty degrees Fahrenheit in Fillmore. At that temperature, 100% of the battery’s power is available. At freezing, only 65% of battery power is available, but it requires 155% as much power to start the engine as it did at eighty degrees.

As you can see from the chart, the colder it gets, more power’s needed, but the available power drops.

Percent of Power Available Celsius Fahrenheit Power Required  
100 27 80 100  
65 0 32 155  
40 -22 0 210  
25 -32 20 350  

So if you live where it’s cold in Utah, you need a battery with more cold cranking amps than you do where it’s moderate or hot. The battery that originally came with your suv, trucks was based on averages. At Dearden Motor , we like to remind Fillmore car owners that they should always get at least as many cold cranking amps as their car makers recommend, but may want to upgrade if they live where it gets real cold.

And the type of engine you have will impact the battery you need: A six-cylinder engine requires more cold cranking amps than a four. An eight cylinder needs even more. And diesel suv, truckss require more than a gasoline engine with the same number of cylinders.

Now on to reserve capacity: It’s a measurement of the number of minutes of reserve power the battery has at a given load. The number is more important to Fillmore car owners these days because of parasitic drain. Parasitic drain is the battery energy that’s used when the key is off in your suv, trucks. So, the power drawn by the security system, the remote start system, even the power the computers require to maintain their memory.

Reserves are also needed when you make very short trips around Fillmore. You’re not driving long enough for the battery to recover the energy it used to start the engine. So go with the minimum recommended by your manufacturer or Dearden Motor and upgrade if you need more.

Talk with us at Dearden Motor about your options. If you need more from your battery, a larger, heavy-duty battery may be called for. At Dearden Motor in Fillmore, we remind our customers that it’s very important that the new battery fits your suv, trucks: the terminals can’t be touching other parts.

Batteries are a big ticket item for most Utah car owners, so the warranty gives piece of mind. There’re two kinds of car battery warranties: pro-rated and free replacement. With the pro-rated, you get a credit for a portion of the battery if it fails during the warranty period. With a free replacement warranty, you get just that, a free replacement. Be sure to ask us at Dearden Motor about the warranty so you know what you’re getting.

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Odometer Rollback On Your Fillmore Utah Auto

Posted on March 14, 2013 by mike

How do you know if an odometer is telling the truth?

Well, back in ’86, Congress passed the Truth-in-Mileage Act to protect Utah consumers against mileage fraud. It says a Utah seller must certify the mileage reported is the Actual Mileage.

To have your odometer checked in Fillmore Utah, stop by Dearden Motor :

Dearden Motor
185 South Main Street
Fillmore, Utah 84631
435.743.6612

If it isn’t, the seller must say why; like maybe the odometer is past its mechanical limits. Some older odometers only go to 99,999 miles and then start over at 0. Or, the odometer has been tampered with, broken or replaced.

If the seller tells you the mileage isn’t accurate, there’s not much chance of putting a good number to it; And there’s the unscrupulous seller who claims the reading is true, but it’s not so. What can you do?

First, you can go to www.CarFax.com, where for a small fee, they’ll give you a comprehensive vehicle history search on your suv, trucks, showing local Fillmore Utah ownership history, accident reports, total-loss events, Manufacturer buybacks, Lemon reports and warranty status.

You can get a mileage history by checking with the local Fillmore Utah DMV (or wherever you happen to be) and other verified sources looking for inconsistencies in the mileage reported when the car’s bought and sold. If there are signs odometer rollback, now you’ll now.

If so, proceed with caution. Or, negotiate a lower price. Or just walk away. There’s always another.

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